Shipping & returns
At CCTS we offer Free Shipping on our most popular products to the lower 48 states. In order to provide the free shipping offer to as many products as possible, CCTS reserves the right to use a variety of shipping options. Some of the most readily used shipping services under the free shipping promotion are UPS Ground (for larger packages) and USPS First Class Mail (for smaller packages). If you wish to have shipping options upgraded for an additional fee please contact our sales department at 631-475-1118.
Order Processing Speed
Our goal is always to ship out your order fast. Typically, all orders placed by 1:30 pm Eastern Standard Time are shipped the same day. If you place an order after the specified time and wish to have your order shipped the same day please tell your sales representative and we will try our very best to get your order on the truck.
Quoted Shipping Time
Our website quotes shipping time to assist you in your decision making process. For example if you see "Usually Ships In 3 Days" that means upon receiving your order we immediately contact the manufacturer to see that they ship your equipment to us the same day. The 3 day ship time is based off the manufacturer's geographical location from our warehouse as well as our shipping department's ability to get the product out the door. There are occasions where the manufacturer will be backordered on an item for an extended period of time which is beyond our control. When this occurs a member of our customer service team will contact you to give an updated status on the actual ship time. When you place an order on our website we don't actually capture your credit card payment until the item is ready to ship. So in the event that you do cancel your order due to an extended backorder circumstance we will not have to issue a credit.
CCTS ships internationally to almost every country on the globe. International shipments do not qualify for free shipping. We are however, governed by dealer agreements that prevent us from shipping some of the brands we carry internationally. Due to the fact that each agreement has its own degree of complexity we ask that you email us at [email protected] to inquire about shipping status of a particular product.
There are no restrictions on the shipment of used and demo equipment. So if you are looking for items from Celestron or Meade please check our demo section first, if you do not see what you are looking for contact us. Please note used and demo products are subject to warranty limitations from the manufacturer when shipped internationally. If you have any questions regarding warranty qualification contact us at [email protected]
The recommended shipping method for internationals shipments is UPS & USPS. Please note USPS does not offer tracking functionality, the only confirmation they offer is final destination confirmation. Additionally, USPS shipments tend to arrive less quickly when compared to that of UPS especially as it pertains to international shipments.