Basic Product Returns
All of us at CCTS want you to be 100% satisfied with your purchase. All orders placed with CCTS benefit from a 30 day return policy. To receive a full refund less shipping (both ways) and handling fees, all returned products must be in new condition, contain all of the original packing material and product components.
Once we receive your package it will be inspected. Our team will look for original packaging, and inspect the product for any scratches, dings, etc. If the product is classified as being in new condition you will receive a full refund (less shipping costs, both ways), no questions asked. If the product contains dings, scratches or basic wear and tear the return will be subject to a re-stocking fee which will be determined upon completion of the inspection.
Note regarding shipping: We offer free shipping on hundreds of products! If you decide you want to return an item and it is in new condition you will receive a full refund less our initial shipping cost associated with shipping the product to you. This also includes all products with free shipping promotions attached to them.
Defective Product Returns
If you receive a product and believe it to be defective please contact us at 631-475-1118 or [email protected] Please describe the problem in detail and we will do our best to help correct the issue. In most instances perceived problems are simply technical adjustments that our customer service reps can guide you through over the phone. Virtually all product defects require that you contact the manufacturer directly. However, we encourage you to call us first because we have the ability to expedite the process for you.Camera Concepts & Telescope Solutions - Returns Department
85 Main Street
Stony Brook, NY 11790