|
|
| Q: Do you modify these lasers?
A: No, our lasers are 100 percent un-modified.
Some sellers modify lasers by turning up the amperage and thus
burn battery power and risk damage from overheating Other
sellers claim their amperage moves during transit. Be skeptical of these
claims. They violate standard practices that are followed by
legitimate laser manufacturers. Our lasers are manufactured at their
designated output power. Absolutely no modification work is
performed on our lasers |
| Q: How do I know that my laser is delivering
its full advertised power? A: Measuring the output of a portable laser is
relatively easy. We use a Laser Power meter, along
with other laboratory equipment, to ensure that laser output is what
we say it is. Each laser is carefully tested at least 3x to insure
its reliability. If you would like to check for yourself, you can
obtain a Laser Power Meter from websites such as eBay. You
can also visually compare our lasers to a >5mW green laser
pointer to see the dramatic difference.
|
| Q: What is the difference between the "steady-on" and the
standard push button version? A: The push button power control is a safety
feature. It ensures that if the laser is dropped the beam will not
accidentally be shined into someone's eyes. This is the model we
recommend if you will be using the laser mostly by hand. The
steady-on version is very convenient if you choose to use the
laser as a finderscope for your telescope. We sell a variety of
brackets that will fit almost any telescope on the market.
|
| Q: How long can I project a continuous
beam? A: Up to approximately three minutes. Creating a
laser beam this powerful also generates heat. Once it begins to heat
up, the laser should be left off for a minute or two to cool down.
|
| Q: What are your return and warranty
policies? A: Our lasers are fully waranteed for ONE FULL
YEAR from date of purchase. None of our competitors can offer such
a long warranty. Each of our lasers are rigorously tested
and thus we are able to stand behind them for such a long warranty
period.If there is any problem or malfunction, you may return your
laser within one year to obtain a new replacement
back, no questions asked.
The only exception is if the laser has been dropped or abused in
any way or if the unit has been disassembled.
If you are not satisfied with our laser, you may return it within
7 days for a full refund minus shipping costs.
Q. What can I do if I need servicing after the
warranty period?
A. CCTS is one of the only importers who service
the green lasers that we sell. YOU WILL NEVER HAVE TO THROW AWAY A
LASER THAT WAS PURCHASED FROM US! After the warranty period you
can still return your laser to us and we will do whatever repair
is necessary to restore your laser to its original working
condition. The fee is minimal and basically covers our expense:
$25 for a 5mw repair and $50 for a 20mw repair. Please be aware
however that these are original factory repairs and thus must be
shipped by us to Taiwan for servicing. Due to the cost of shipping
we must accumulate at least 3 lasers in order to make the shipping
expense affordable. I am happy to report to you that since we get
so few returns it can take quite a while for us to accumulate even
this small amount of repairs! Therefore, your repair can take up
to 2 to 3 months to be returned to you. |
| Q: Why do more powerful lasers cost
more? A: Not every laser we buy from our suppliers
produces the same output level. The key is the crystal). A crystal
with good efficiency produces a more powerful beam than a
less-efficient crystal using the same current. The more efficient crystals are more expensive so we must charge more for our lasers that use them. |
| Q: How soon will I receive my laser?
Your order is processed within 24 hours. You will
receive notification that your order has been received and another
notification that your laser has been shipped. U.S. Priority Mail generally delivers within 3-4 business days. |
| Q: Are your lasers intended for use as
pointers? A:. Our 5mw laser is typically considered a laser
pointer. It is a class IIIa laser with a power rating of less than 5mW.
Our higher power 20mw laser is not intended for use as a pointer and
should not be used in uncontrolled situations where the beam could
be accidentally shined or reflected into a person's
eyes. Although our lasers are used in astronomy, museums, entertainment and educational situations to call attention to objects or to demonstrate the laser itself, the Arcturus Laser Purchase Agreement specifically forbids the use of our lasers as pointers in typical classroom, meeting or seminar situations. |
| Q: Are your lasers legal? A: Every country's laws governing lasers are
different. Usually compact portable laser modules are limited to
less than 5mW output. This is a class IIIa laser, typically used as
a laser pointer. Our lasers are class IIIb. This category includes lasers with power ratings between 5mW and 500mW, which are classified by the US FDA as OEM (original equipment manufacturer) laser components for industrial use or for incorporation into another product in accordance with 21 CFR (code of Federal Regulations) 1040.10 and 1040.11. You are fully responsible for determining the suitability of our products for your application and for compliance with the laws of your country. |